Conference Chairperson & Opening Remarks

Brendan Barrett, Communications Consultant

Top Tips for Getting Paid

• Collection Skills / Techniques
• Dealing with the reasons for non-payment
• Time Management
• Account Prioritisation
• Dealing with difficult clients
• Overcoming stalling tactics

Declan Flood, Chief Executive, Irish Credit Management Training

Mastering the Art of Handling Difficult People: Strategies for Success

• Recognizing Different Types of Difficult People
• Maintaining Emotional Intelligence
• Effective Communication Techniques
• Conflict Resolution and Problem-Solving
• Setting Boundaries and Self-Care

Sonya Meekel – MBA, MSc M.A, BSc Eng, P.G Dip.Proj Man, P.G Dip Ed, C.Eng, M.I.E.I., Lecturer TU Dublin

Corporate Governance for Public Sector Bodies

• RTE as a case point

Patrick Downes, Managing Partner, Lionheart

Project Management – Essential Tips for Managing Successful Projects

• Defining project scope and objectives
• Key elements of project planning and scheduling
• Role of stakeholder engagement and communication throughout the project lifecycle
• Proactive risk management in project success
• Team collaboration and leadership, promoting a positive team culture
• Tracking project milestones, using key performance indicators (KPIS), and conducting regular project reviews
• Importance of a continuous learning mindset in project management

John McGrath, Programme Director MSc Project Management, TU Dublin

Subject Access Request and FOI

• Overview of the Legal Framework
• Access to Personal Data
• Transparency and Accountability
• Scope of Information

Kate Colleary, Director and Founder, Pembroke Privacy

Performance Management – Getting the best from everyone

• Clear performance expectations
• Providing regular feedback and coaching to employees
• Process of performance evaluation and appraisal
• The role of performance improvement plans (PIPs) in addressing persistent performance issues
• Different methods of recognition

Sue McLoughlin MBA, Founder and Managing Director, StriveToThrive.ie

IT Skills Development – The way forward

• Current IT Landscape in the Public Sector
• Identifying IT Skills Gaps
• Upskilling vs Reskilling
• The importance of training and professional development initiatives to address IT skills gaps
• Future trends and emerging technologies that are likely to impact the public sector in Ireland

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