Conference Chairperson & Opening Remarks

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Adapting to New Regulatory Expectations: Central Bank of Ireland's Enhanced Supervisory Framework

• Updated supervisory model with a focus on data-driven, agile, and scalable approaches
• Compliance requirements for insurers and claims managers
• New reporting standards and risk management practices
• Strategies for aligning internal processes with regulatory changes
• Impact on claims handling and operational efficiency

Managing AI Risks in Insurance Operations

• Identifying and mitigating risks of AI-generated inaccuracies in claims processing
• Balancing innovation with legal and compliance obligations
• Using AI responsibly in underwriting and claims assessments
• Case studies of AI-related errors and their impact on claims
• Developing AI governance frameworks to enhance claims management

Case Management of Complex Litigation

• Best practices for managing complex litigation cases efficiently
• Techniques to simplify case management in multifaceted claims
• Developing structured processes for handling large-scale litigation
• Enhancing communication and collaboration among legal teams
• Utilizing technology to improve complex claims management

Managing Claims and Incidents In-House: A Proactive Approach

• Establishing effective in-house claims management protocols
• Strategies for risk management and incident response
• Benefits of handling claims internally versus outsourcing
• Training and resources needed for in-house claims teams
• Reducing costs and improving outcomes with internal claims management

Costs and Cost Protection

• Costs orders - winner takes it all?
• Tenders and payments into court- qualified party and timings
• Solicitor client protection- S150 information and client updates

Alternative Dispute Resolution (ADR) in Claims Management

• The benefits of mediation and arbitration over traditional litigation
• Reducing costs and shortening claims resolution timelines with ADR
• Practical steps to integrate ADR into claims processes
• Addressing challenges in implementing ADR strategies
• Examples of successful claims managed through ADR methods

Economic Outlook and Its Influence on the Insurance Sector

• Economic trends shaping the insurance and claims industries in 2025
• Understanding the influence of inflation and market volatility on claims
• Preparing for shifts in claims frequency and severity due to economic factors
• Strategic planning to navigate financial challenges in claims management
• Analysing the impact of interest rates and economic policies on insurance claims

Recent Case Law Updates

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